FAQ’s

– Where do you ship?

– We ship worldwide

– How long will my order take to arrive?

– Orders are typically shipped within 2-5 business days, and standard Ground Shipping orders arrive in 7 to 10 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. For orders shipped outside of the Continental United States please allow 10-20 business days for delivery.

– How do I change or cancel my order?

– FOR EXCHANGE PLEASE CONTACT US AT 18885090350, EXCHANGE CAN BE MADE WITHIN 7 DAYS FROM THE DAY OF ORDERING.

CANCELLATIONS CAN BE DONE 24-48 HOURS AFTER PLACING YOUR ORDER.

ALL ORDERS BEING RETURNED SHOULD HAVE TRACKING INFORMATION. PLEASE KEEP THAT INFORMATION AND HAVE IT AVAILABLE UPON INQUIRY.

– What is your return policy?

– RETURN POLICY

WE DO DO NOT ACCEPT RETURNS OR EXCHANGES OF UNBUNDLED HAIR OR HAIR THAT HAS BEEN TAMPERED WITH(WASHED, UNCOILED FROM THE WAVE OR CURL PATTERN THAT HAS BEEN UNRAVELED) . IF A BUNDLE IS APPARENT OF USE OF ANT KIND OR HAS BEEN TAMPERED WITH WE WILL NOT REFUND ON ANY BASIS, AND WE RESERVE THE RIGHT TO MAKE THE DECISION BASED ON THE CONDITION OF THE RETURNED HAIR.

WE WILL USE OUR INDUSTRY EXPERTISE TO DETERMINE IF A REFUND IS GRANTED. THE REFUND SHALL BE PAID WITHIN THE SAME MANNER AS PAYMENT, I.E. PAYPAL, REFUND VIA PAYPAL

WE WILL ACCEPT RETURNS WITHIN 7 DAYS OF INITIAL RECEIPT VIA USPS FOR ONLINE PURCHASES. THERE ARE NO REFUNDS OR EXCHANGES FOR IN STORE PURCHASES. ALL RETURNS WILL BE MADE MINUS THE EFFECTIVE COST AND WILL BE MADE WITHIN 72 HOURS OF RECEIPT

THERE ARE NO REFUNDS OR EXCHANGES ON WHOLESALE ORDERS

ALL ORDERS BEING RETURNED SHOULD HAVE TRACKING INFORMATION. PLEASE KEEP THAT INFORMATION AND HAVE IT AVAILABLE UPON INQUIRY.

– Is a Product Still In Stock?

– Yes!

– Do you offer free shipping?

– YES! FREE SHIPPING WITHIN THE UNITED STATES!

– How Do I Contact Customer Service?

– FEEL FREE TO CONTACT US BY PHONE AT 888-509-0350