Venus

Free Ground Shipping on all orders inside the Continental U.S. After order is place it takes 3-5 business days to process and verify credit card authorization before we ship out your order. Generally shipping takes about 2-3 days within the USA. When your order is shipped we will email you with a tracking number. We only shipped to CONFIRMED addresses from your account. If your address is unconfirmed we will email you to verify your address to ensure accurate delivery. ALL ORDERS MUST BE SIGNED FOR! In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office.

If you have entered an incorrect shipping address, please call us as soon as possible toll free at 1-888-509-0350 so that we can correct your address. Once your package has shipped there might be an intercept charge by USPS. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

INTERNATIONAL SHIPMENT: For orders shipped outside of the Continental United States please allow 10-20 business days for delivery.

Expedited orders goes out 1-3days from day of order placed. All expedited orders confirmed before 11:00 a.m. PST (2:00 p.m. EST) will be processed the same day pending credit card verification. Please note the day your order is packed and shipped is not counted as a day in transit. Expedited Shipping is valid for orders shipped within the Continental United States ONLY. Please contact customer care for more details

We ship to APO/FPO and PO Boxes. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping. Please contact our customer service department at 1-888-509-0350 with your request, and we will be able to assist you in placing your order.

RETURN POLICY

WE DO DO NOT ACCEPT RETURNS OR EXCHANGES OF UNBUNDLED HAIR OR HAIR THAT HAS BEEN TAMPERED WITH(WASHED, UNCOILED FROM THE WAVE OR CURL PATTERN THAT HAS BEEN UNRAVELED) . IF A BUNDLE IS APPARENT OF USE OF ANT KIND OR HAS BEEN TAMPERED WITH WE WILL NOT REFUND ON ANY BASIS, AND WE RESERVE THE RIGHT TO MAKE THE DECISION BASED ON THE CONDITION OF THE RETURNED HAIR.

WE WILL USE OUR INDUSTRY EXPERTISE TO DETERMINE IF A REFUND IS GRANTED. THE REFUND SHALL BE PAID WITHIN THE SAME MANNER AS PAYMENT, I.E. PAYPAL, REFUND VIA PAYPAL

WE WILL ACCEPT RETURNS WITHIN 7 DAYS OF INITIAL RECEIPT VIA USPS FOR ONLINE PURCHASES. THERE ARE NO REFUNDS OR EXCHANGES FOR IN STORE PURCHASES. ALL RETURNS WILL BE MADE MINUS THE EFFECTIVE COST AND WILL BE MADE WITHIN 72 HOURS OF RECEIPT

ALL ORDERS BEING RETURNED SHOULD HAVE TRACKING INFORMATION. PLEASE KEEP THAT INFORMATION AND HAVE IT AVAILABLE UPON INQUIRY.

At SHC, we are committed to ensuring that every customer is satisfied. Full satisfaction of our extensions can by achieved by the following hair care tips.

First and foremost always co-wash your hair before installation. Co-washing is a method of washing hair using a moisturizing conditioner and absolutely no shampoo. Raise hair with cold water and let it air dry then proceed with installation.

Maintenance

• Shampoo before installation
• Use a shampoo no higher than pH7, sulfate and parabens-free shampoo
• Dilute one ounce of shampoo in a bowl with a cup of warm water
• Sponge the shampoo into the hair
• Do not massage
• Rinse thoroughly
• Apply conditioner and comb hair, starting with the ends working your way up to your weft.
• Rinse thoroughly
• Let air dry
• Style as desired.
• For extra wave, hair can be set in rollers.

Daily

• Brush or comb through to style.
• Use styling aids that are sulfate-free parabens-free and alcohol-free

Sleep

• Before going to bed, braid your hair into one loose large braid at the back of the neck. (not recommended for deep curls)
• After waking up, undo braid
• Dampen, hair with a water bottle
• Comb through beginning at the ends and working your way up to roots
• Let hair air dry.
• Style as desired.

Swimming

It is not recommended that you swim with extension hair. However if you do the following precautions are recommended.

• Never wear a swimming cap or anything that covers your hair. the friction may cause matting,
• Before swimming comb out tangles.
• Braid hair into one braid at back of neck.
• Try to keep head above water.
• Do not swim underwater.
• No diving.
• After swimming keep head out of shower.
• Immediately after showering undo braid. comb hair and let air-dry.
• Follow with appropriate shampooing and conditioning as needed.

Sauna

• Braid hair into one braid at back of neck.
• The water of the sauna will penetrate the hair and wet it
• Do not wrap hair in towel, which will compress it
• After sauna keep head out of shower.
• Immediately after showering undo braid. comb hair and let air-dry.
• Follow with appropriate shampooing and conditioning as needed.

Static

• In colder months, you may experience some static. The best way to deal with this is to dampen your hands with water and rub hand together so they are warm. Run the palms of your hands over your hair without actually touching your hair. This process should help control the static.

Sunbathing

• Braid hair into one braid at back at neck.
• After sunbathing do not unbraid until hair has cooled down.
• After hair cools, undo braid. comb hair.
• Follow with appropriate shampooing and conditioning as needed.

MORE CARING TIPS

• Any care product that is Human Hair Keratin based is preferred for our extension hair.
• Conditioning the hair is vital to its maintenance. However It is possible to over condition the hair. Some signs that the hair is over-conditioned are brittleness and tangling. If this does occur, your best resource Is to use a deep-cleansing or chelating shampoo.
• Try to avoid those containing alcohol. (Alcohol can be very drying to the hair) Styling products create build up on the hair and it is recommended that a deep cleansing shampoo be used once or twice a month to remove build up. Build up can make the hair dry and can cause tangling. Use moisturizers to avoid this problem.
• lf you must use heat, be sure you use a leave in conditioner first. Miscellaneous Tips:
• Althougth the extension hair is real. It Is not receiving nutrients from the scalp like your own hair. Heat is your hair extensions biggest enemy. The more you use on it, the shorter the life span of your hair. We cannot guarantee that the hair will remain silky If you use the blow dry. flat iron, or curling iron We also recommend that for curling the hair. you use steamrollers such as Caruso’s or Vidal Sassoon’s molecular steamrollers.
• When you sleep, we highly recommend that you braid, wrap or ponytail your hair together to prevent tangling. This will save time that would be spent untangling the hair the next morning
• When washing the hair, always wash it going in a downward motion. Use your fingers in a horizontal motion between wefts to clean your scalp. When rinsing, do the same to be sure that all the shampoo and conditioner residues are washed out.

If you perm tint, bleach the hair, you do It at your own risk We do not guarantee any hair that has been chemically altered.